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Support Center

If you have any questions while using Neohollo Running, please contact us through the following methods.

Contact​

:::info Note We will respond within 1-2 business days. :::

Frequently Asked Questions (FAQ)​

GPS accuracy seems off​

  • Use the App outdoors in open areas with a clear view of the sky.
  • Make sure your device's location services are set to "Precise Location".
  • GPS errors may occur in tunnels, between tall buildings, and similar environments.

My running record is not being saved​

  • Check your internet connection.
  • Make sure you are signed in properly.

I can't see routes from a previous device​

  • GPS route data is stored only on your device for privacy reasons.
  • Running summaries (distance, time, calories, etc.) are stored in the cloud and synced across devices.

I want to delete my account​

  • Sign out of the App, then request account deletion via the email above.
  • Upon deletion, all cloud data will be permanently removed.

Battery drains quickly​

  • GPS tracking consumes battery. Tracking is only active during runs, and GPS usage stops when you close the App.